Of course, we are sorry to hear you have having difficulties with your Behmor 1600. But our commitment to you didn’t stop when you purchased your Behmor.

In order to assist you, we need to gather a bit of information. In some cases you may be requested to run a test or two to help us determine the source of your problem.

To expedite the process please identify your issue in the list below, click on the link and please answer all applicable questions so we can get any issue resolved rapidly. Failure to answer all the questions will needlessly prolong the process.

No tech support can be provided without full name, address, telephone number, email address, where purchased, date purchased and last six digits of the serial number. No Exceptions. In the case where your warranty has expired, please be assured we are still here to assist you.

In some cases the answers will direct you to links such as Update 1, that will resolve your issue without the need to go any further.

Your tech support issue involves:

Err1    Err2    Err3    Err4     Err5     Err6     Err6 then Err1

Extended roast times/ Slow roasting        Other