Tech Support
Error 6
Error 6 is always caused by a malfunctioning motor.
First off, once you get an Err 6, DO NOT try and trouble shoot this yourself by resetting the system, turning it off and on, or anything like that. Doing so will only escalate the problem by burning out other components.
Please answer the following questions to help us understand where the problem lies.
1) When during the roast or cool process did the message occur?
2) Was there anything abnormal that occurred just prior to the error message appearing? Such abnormal things might be a jammed drum, a drum that fell off the bracket, or a bean fire.
Yes – Please explain
3) Unplug the roaster. Place the cylinder in the roasting chamber as if to roast coffee. Now place you hand on top of the cylinder and manually attempt to turn the cylinder.
a) Does the cylinder spin freely like a roulette wheel?
Yes
No
b) Does the cylinder move but with great resistance?
Yes
No
c) Does the cylinder appear to be frozen in position
Yes
No
4) Was the cylinder hindered or blocked from rotating?
Yes
No
5) If necessary would you feel comfortable doing a motor swap if provided full instructions?
Yes
No
Thank you for your assistance in helping us determine the best course of action needed to rectify your situation. Please fill out the
Customer Support Form
including pertinent data from above and we will be in contact.
Err6 then Err1
Did you experience an err6 message and continue using the roaster then experience an err1 message.
Yes – By continuing to use the roaster, a 2nd component has been burned out. Both the circuit board and motor will need to be replaced.
With detailed instructions, would you be willing to attempt to replace these parts?
Yes- Please fill out the
Customer Support Form
and we will be in touch.
No- Please fill out the
Customer Support Form
explaining why not and we will be in touch.
No – Please fill out the
Customer support form
and explain when the error 6 and error 1 occurred.
No tech support can be provided without full name, address, telephone number, email address, where purchased, date purchased and last six digits of the serial number. No Exceptions
Before continuing please complete this
customer detail form.
Name:
Address:
Telephone Number:
Email Address:
Where Purchased:
Date Purchased:
Last six digits of the serial number:
City:
State:
Zip/Country:
Comments:
