Generally, there are three conditions which can cause an error1.

• The system is below 45 F (7 C).
• The motor has malfunctioned and burned out another component
• The system experienced a rise in temperature greater than expected.

1)	Was the system stored in a sub 45F (7.2C) degree environment for any length of time?
	Yes- Reset the Behmor by unplugging it, then plugging it back in after it has been allowed to warm up to above 50 F.
Is the roaster now working properly?   Yes- Good. The system has built in safety protections and must be stored in environments with temperatures above 45F. This does not affect the roaster's ability to be used in sub 45F environments and is strictly a storage issue.   No - The motor and another component is no longer working. Please contact Behmor Inc Customer Support Form
	No - Please continue with 2.
2)	Did an err6 message appear before the error 1.
	Yes – The motor and another component is no longer working. Please click to our Customer Support Form about obtaining replacement parts or service.
	No - Does the motor turn at all when you start a roast.
Yes – Continue with 3) No - The motor and another component is no longer working. Please contact Behmor Inc (put in a link) about obtaining replacement parts or service
3)	Did the error message appear after a roast that exceeded the recommended time of 10 seconds into 2nd crack.
	Yes – The system will require a cleaning. Please go to “Cleaning your Behmor” for the appropriate procedure.
	No – Did the error message occur after an excessively smoky roast
Yes – Please go to “Cleaning your Behmor” and follow the instructions. No – Did the error message occur after a fire of any type?
Yes - Please go to “Cleaning your Behmor” and follow the instructions. No – Unplug your Behmor to reset it. Plug it back in and attempt a dry burn.
Is the Behmor now working? Yes – it works now. Good. We recommend following the instructions in “Cleaning your Behmor” No – Please complete our Customer Support form and we will personally address your issue. Before continuing please complete this customer detail form. Name: Address: Telephone Number: Email Address: Where Purchased: Date Purchased: Last six digits of the serial number: City: State: Zip/Country: Comments:

No tech support can be provided without full name, address, telephone number, email address, where purchased, date purchased and last six digits of the serial number. No Exceptions